1. Home
  2. FAQ

FAQ Link 100 – Answers for You

Have questions about your account, deposits, withdrawals, bonuses, or games on Link 100? We've compiled the most frequently asked questions from Malaysian members all in one place — easy to find, simple to understand.

View All Questions Register Free Now
50+ Questions Answered Fully in BM Quick Search 24/7 Support Updated 2026
50+ Questions Answered
100,000+ Malaysian Members
Licensed & Secure Platform
24/7 Bahasa Melayu Support
Instant Answers

Everything You Need to Know About Link 100

Page FAQ this is the first resource you should refer to for any questions related to your account, transactions, or gaming experience at Link 100. We've compiled the questions most commonly raised by Malaysian members — from basic questions about how to register to technical questions about withdrawals and account security.

All answers on this page FAQ these are written in plain, easy-to-understand Bahasa Melayu – not lengthy, confusing legal language. We believe our members deserve clear, straight-to-the-point information, not vague answers that raise more questions.

The questions on this page are organised into several main categories: Account & Registration, Deposits & Withdrawals, Bonus & Promotions, Games, Security and Responsible Gaming. Use the category tabs below to filter questions by topic, or use the search function to find a specific question more quickly.

If you cannot find the answer you're looking for on this FAQ our customer support team Link 100 trained specialists are available to help you 24 hours a day, 7 days a week via live chat within the platform. They are experts who know this platform inside and out and can resolve almost any issue in a short amount of time.

50+
FAQs Answered
6
Topic Categories
24/7
Live Chat Support
<2 min
Average Response Time

Can't find the answer you're looking for? Use the search function above the FAQ list below, or contact the support team Link 100 directly via live chat within the platform. Our team speaks Bahasa Melayu and is available 24/7 – no lengthy questionnaires, just straight to the solution.

This page is updated regularly. We continuously add new questions based on actual enquiries received from members Link 100. If you feel there is an important question that should be added, send your suggestion to our support team.

Most Searched Topics in FAQ

Click any card below to jump directly to the relevant section in the list FAQ ours.

Account & Registration

How to register an account Link 100, age requirements, the KYC process, changing your password and phone number, and other account management questions most commonly asked by new members in Malaysia.

Deposits & Withdrawals

Accepted deposit methods – Touch 'n Go eWallet, GrabPay, DuitNow, FPX – minimum and maximum amounts, processing times, withdrawal limits, and steps to take if a transaction fails.

Bonus & Promotions

How to claim the RM500 welcome bonus, rollover requirements, weekly cashback, daily rebates, festive promotions and all questions related to the VIP programme and loyalty rewards Link 100.

Games & Platform

Questions about jackpot slots, Live Baccarat, poker, Malaysian Super League and EPL football, virtual sports, fishing games – RTP, how to play, supported devices, and all game-related technical matters.

Account Security

Account security questions Link 100, two-factor authentication, how to report suspicious activity, protecting your account from phishing, and all security measures you should take.

Responsible Gaming

Deposit limits and session times, how to activate self-exclusion, signs of problem gambling, available help resources, and all questions about responsible gaming at Link 100.

Full Link 100 FAQ List

Find your question using the search box or filter by category below.

No questions match your search. Try a different keyword or view all questions.

Account & Registration

The registration process at Link 100 is straightforward and takes less than 3 minutes. Go to the Register, complete the form with your full name (as per MyKad), an active Malaysian phone number, email address and a strong password. After submitting the form, an OTP code will be sent to your phone number within 30 seconds – enter the code and your account is immediately active. You can make a deposit and start playing on the same day. There is no manual approval process for basic registration. Full KYC verification is only required at the time of your first withdrawal.

The minimum age to register and use the platform Link 100 is 18 years. This is an absolute requirement with no exceptions under any circumstances. During registration, you are required to confirm that you are 18 years of age or older. Identity verification via MyKad or a valid passport will be carried out during the KYC process. Any account found to have been registered by an individual under 18 will be closed immediately and all balances returned to the legal guardian.

No – each individual is only permitted to have one active account at Link 100. Creating multiple accounts — whether under different names, phone numbers, or devices — is a serious violation Terms & Conditions ours. The system Link 100 automatically monitors registration patterns. If multiple accounts are detected, all associated accounts will be closed and any bonus balances will be forfeited. If you have an old closed account and wish to open a new one, please contact our customer support team first.

There are two scenarios: (1) If you can still log in – go to Account Settings, select the "Security" tab, click "Change Password", enter your old and new password, then confirm with the OTP code sent to your phone number. (2) If you have forgotten your password — go to the Log In, click "Forgot Password?", enter your registered phone number, verify your identity via OTP, and set a new password. Your new password must be at least 8 characters long and include a combination of uppercase letters, lowercase letters, and numbers.

The KYC (Know Your Customer) process at Link 100 is required before your first withdrawal. The documents needed are: (1) A clear copy of your Malaysian MyKad (both sides) or a valid passport for non-citizens, (2) Proof of current address — this can be a utility bill, bank statement, or any official correspondence showing your name and address issued within the last 3 months. These documents can be uploaded directly in the "Account Verification" section of your account settings. The review process typically takes 1 to 2 business days. Successful KYC verification also increases your daily withdrawal limit.

To close your account Link 100 permanently, contact our customer support team via live chat or email at support@link100.click. State your request to close your account, and our team will guide you through the required identity verification process. Before the account is closed, any valid fund balance (excluding bonus balance) will be processed for withdrawal to your registered payment method. Important note: if you wish to close your account due to a gambling problem, please consider using the Self-Exclusion in Responsible Gaming first – it gives you time to step back without permanently closing your account.

Deposits & Withdrawals

Link 100 accepts all popular local Malaysian payment methods. Available methods include: Digital Wallet – Touch 'n Go eWallet, GrabPay, Boost, ShopeePay; Direct Payment – DuitNow; Internet Banking (FPX) – Maybank2u, CIMB Clicks, Bank Islam, Hong Leong Bank, Public Bank, RHB Bank and most other Malaysian banks. No additional charges are imposed by Link 100. Funds arrive in your account in under 1 minute for all methods mentioned. All transactions are in Malaysian Ringgit (RM / MYR).

The minimum deposit at Link 100 is RM10 per transaction for all payment methods. This makes it easy for members who want to start small and try out the platform. There is no specific maximum deposit limit set by the platform – however, you can set your own personal limits in your account settings under Responsible Gaming for budget control purposes. Personal limits can be set on a daily, weekly, or monthly basis according to your preference. Note: deposit limit decreases take effect immediately, while increases are subject to a 24-hour waiting period.

Withdrawals at Link 100 processed faster than most other platforms. Standard processing times are: Regular Member – under 15 minutes after the request is approved; VIP Silver members – under 10 minutes; VIP Gold members & above – under 5 minutes. The minimum withdrawal amount is RM30 per transaction. Funds can only be withdrawn to the same payment method used for your deposit – this is a standard security procedure to prevent money laundering. Withdrawal requests submitted after all bonus rollover requirements are met and KYC is completed will be processed within the timeframe stated above.

There are several common reasons why a withdrawal may be declined or delayed at Link 100: (1) KYC not completed – identity verification is required before your first withdrawal; (2) Bonus rollover requirement not yet met – if you have an active bonus, its rollover requirement must be met first; (3) Payment details do not match – the bank account holder's name must match the name on the Link 100 account; (4) Suspicious activity detected – the security system may place a hold on withdrawals pending investigation; (5) Temporary technical issue with the payment provider. If your withdrawal is declined and you're unsure why, contact customer support Link 100 via live chat – our team will explain the detailed reasons to you promptly.

This situation is rare but can occur when there is a temporary disruption to the FPX system or a digital wallet. Step one: wait up to 15 minutes, as some transactions may take a little longer to be credited. Step two: check your transaction history in your bank account or digital wallet to confirm whether the funds have actually been deducted. Step three: if the funds have been deducted and more than 15 minutes have passed without them being credited to your account Link 100, contact customer support via live chat. Have a screenshot of the transaction proof from your banking app ready – this will speed up the investigation process. Our team will typically resolve the issue within 1 working hour.

Link 100 does not charge any fees for deposits or withdrawals on our end. All deposit and withdrawal transactions are free from Link 100. Please note, however, that third-party payment providers (such as banks or digital wallet operators) may impose their own charges or transaction limits that are beyond the control of Link 100. For example, some banks charge a fee for FPX transactions above certain amounts. Check with your financial service provider to find out whether any charges apply on their end. For e-wallets such as Touch 'n Go eWallet and GrabPay, deposit transactions are generally free with no additional charges.

Bonus & Promotions

100% welcome bonus up to RM500 at Link 100 is automatically credited when you make your first deposit after registration – no special promo code required. Here's how it works: Deposit RM200, get RM200 bonus → your account will have RM400 to play with. Deposit RM500 or more to receive the maximum RM500 bonus. This bonus comes with a 15× rollover requirement based on the total of your deposit plus bonus amount. Example: deposit RM300 + bonus RM300 = RM600 × 15 = RM9,000 in total wagering to be completed within 30 days. Your rollover progress can be tracked under "My Promotions" in your account. Once the requirement is met, winnings are free to withdraw. Important: this bonus applies to your first deposit only – it cannot be claimed on subsequent deposits.

Daily rebate at Link 100 gives you 0.8% of your total wager amount every day — with no upper limit. This means the more you play, the more rebate you receive. The rebate is calculated based on your total net wager (not net win or net loss) throughout the day. It is automatically credited to your account at 12:00 midnight each day for the previous day's activity. The rollover requirement for the daily rebate is just 1× — meaning you only need to wager the rebate amount once before it can be withdrawn. Example: if your total wager for the day is RM10,000, you will receive a rebate of RM80, and you only need to wager that RM80 once before withdrawing it.

There are several reasons why a bonus may not be credited after a deposit on Link 100: (1) Welcome bonus – for first deposits only. If this is not your first deposit, this bonus will not be credited; (2) Eligibility requirements not met – some promotions have minimum account age or VIP level requirements; (3) Deposit below the minimum promotional amount – check each promotion's terms for the minimum deposit amount required; (4) Promotions require manual activation – some promotions require you to click "Claim" on the Promotions before a deposit is made; (5) Temporary technical issue – the system may take a moment to process. If the bonus has not been credited after 15 minutes, contact customer support Link 100 with your deposit details.

In account Link 100 yours, there are two different types of balance. Cash Balance is real money that you have deposited or won through gameplay – this can be withdrawn at any time as long as KYC requirements are met. Bonus Balance on the other hand, refers to bonus credits awarded through various promotions – these cannot be withdrawn directly until the rollover requirements specified in the promotion terms are met. When you play using your bonus balance, any winnings generated are credited to your cash balance. On your account dashboard Link 100, both balance types are displayed separately and clearly so you always know the exact amount available for withdrawal.

The VIP programme at Link 100 has four tiers: Silver, Gold, Platinum, and Diamond. Tier progression is calculated automatically based on your total accumulated wagers during the current and previous month. The higher your total wagers, the faster you advance to a higher VIP tier. Each VIP tier comes with better benefits – higher rebates, larger withdrawal limits, priority customer support, invitations to exclusive tournaments, and milestone bonuses credited upon reaching each tier. Your VIP progress can be tracked under "VIP Programme" in your account Link 100. For betting limit information at each tier, refer to the Promotions or contact our customer support.

Games & Platform

Link 100 offers over 500 games across a wide range of categories. The main categories include: Progressive Jackpot Slots – hundreds of slot machines from leading global providers with RTP of up to 97% and progressive jackpots worth millions of ringgit; Live Baccarat – real dealer baccarat tables with 24/7 HD video streaming; Texas Hold'em Poker – tables with multiple buy-in levels ranging from RM5 to high-roller; Football & Sports – live and pre-match betting on the Malaysia Super League, EPL, La Liga, Bundesliga, and over 20 international leagues; Virtual Sports – AI-based football and horse racing simulations, available 24/7; Fish Shooting – interactive games with HD graphics. All games use independently audited RNG to ensure complete fairness.

Yes – the Link 100 is built with a mobile-first approach and runs smoothly on all devices with no app download required. Simply open the browser on your Android or iPhone, go to link100.click and log in – that's all. All games, deposit and withdrawal functions, and account settings are fully accessible on the mobile version. Our platform is optimised for screens of all sizes – from small smartphones to large tablets. For the best experience, we recommend using an up-to-date browser such as Chrome, Safari, or Firefox. A stable internet connection (4G or WiFi) is also recommended, especially for live baccarat with HD video streaming.

To place a bet on Malaysia Super League football or other sports events at Link 100, log in to your account and select "Football" or "Sports" from the main menu. You will see a list of ongoing matches (for live betting) and upcoming matches (for pre-match betting). Click on the desired match to view all available markets — from match result (1X2) to total goals, Asian handicap, correct score, and more. Select your choice, enter your stake in RM, and confirm your bet. For live betting, odds are updated in real time as the match progresses. The minimum bet is RM1 per bet slip.

RTP (Return to Player) is the average percentage of total wagers returned to players over the long term. For example: a slot machine with 96% RTP means that, on average, for every RM100 wagered, RM96 is returned to players in winnings (and RM4 is the house edge). Important to understand: RTP is a long-term average calculated across millions of rounds – it is not a guarantee for any individual session. Over a short session, results can vary significantly from the stated RTP. Slots at Link 100 displays each game's respective RTP value in the game information section. RTP is calculated using an independently audited RNG and cannot be manipulated by the platform or players.

Technical disruptions during gameplay can occur due to various factors – internet connection issues, browser problems or temporary server interruptions. Step one: refresh the page or close and reopen your browser tab. Log back in if needed. Step two: check your internet connection and ensure the signal is stable. Step three: check your account balance. In the event of a technical disruption during a game session, Link 100 has an automatic recovery system that ensures games resume from the point of interruption, or that any affected bets are returned to your account. If your balance is not restored or you experience an unexplained loss of funds due to a technical disruption, contact customer support immediately with a screenshot and the exact time of the incident.

Account Security

Link 100 uses a multi-layered security system to protect your account and funds. Key protections include: (1) 256-bit SSL Encryption – all data transmitted between your device and our servers is fully encrypted; (2) Two-Factor Authentication (2FA) – logging in from a new device requires additional OTP verification; (3) Real-time transaction monitoring – an AI system monitors every transaction to detect suspicious activity; (4) Funds held separately – member funds are held in accounts separate from the company's operational funds; (5) Regular security audits by an independent body. Privacy Policy we explain in detail how your personal data is collected, used and protected.

This is a trial scam – do not share any information. Link 100 has never and will never request your password via WhatsApp, Telegram, SMS, email or phone call under any circumstances. Support staff Link 100 legitimate support staff will never ask for your password – they have their own administrative access to resolve account issues without needing it. If you receive such a message, do not click any links included, do not provide any information, and report it to the support team Link 100 directly via live chat on our official platform at link100.click. Change your password immediately if you suspect your account may have been compromised.

To activate 2FA on Link 100, log in to your account and go to Account Settings → Security → Two-Factor Authentication. Toggle the 2FA switch on and select your preferred verification method – OTP verification via SMS to your registered phone number. Once enabled, every time you log in from a new device or new location, an OTP code will be sent to your phone and must be entered before access is granted. This means that even if someone knows your password, they still cannot access your account without your phone. We strongly encourage all members Link 100 to enable 2FA – it is one of the most effective steps you can take to protect your account.

If you discover or suspect that your Link 100 your account has been accessed without authorisation, take the following steps immediately: (1) Change your password immediately use the "Forgot Password" method if you can still access your account, or ask someone to contact support on your behalf if you are unable to log in; (2) Contact Link 100 customer support via live chat or email at support@link100.click and report the incident – ask our team to lock your account immediately while an investigation is conducted; (3) Check transaction history yours to identify any unauthorised activity; (4) Check your device for any spyware or keyloggers. The Link 100 will investigate the incident and take appropriate action, including restoring any funds lost as a result of proven unauthorised activity.

Responsible Gaming

Setting deposit limits at Link 100 is simple and takes less than 2 minutes. Log in to your account → Account Settings → Responsible Gaming → Deposit Limits. Select the limit type (daily, weekly, or monthly) and enter the amount in MYR that fits your budget. Click "Save" and enter your OTP code to confirm. Limits you decrease take effect immediately. Limits you increase require a 24-hour waiting period before they come into force – this is an intentional protection feature to give you time to reconsider. For more information on all available responsible gaming tools, visit the Responsible Gaming ours.

Self-exclusion is a feature that allows you to restrict access to your account Link 100 you entirely for a set period of time. It is designed to help those who feel that gaming is becoming a more serious issue. Available self-exclusion periods are: 7 days, 30 days, 6 months, or permanent. To activate: Log in → Account Settings → Responsible Gaming → Self-Exclusion → Select duration → Confirm with OTP. Self-exclusion takes effect immediately and cannot be reversed before the period ends – this is an intentional protective feature, not a technical limitation. Any valid funds in your account remain secure throughout the exclusion period. If you are unable to log in to activate self-exclusion, please contact customer support Link 100 and our team will activate it for you right away.

If you feel that gambling is becoming a problem, the most important step is to acknowledge that you need help and take immediate action. First: activate the self-exclusion feature in your Link 100 your account right now to give yourself space to think. Second: talk to someone you trust – a family member or close friend – about your situation. Third: contact the support team Link 100 via live chat – our team is trained to assist sensitively and without judgement, and can provide information on counselling resources available in Malaysia. The Responsible Gaming contains comprehensive information on all available tools and support resources. Remember – seeking help is a sign of strength, not weakness.

No – this is an intentional security feature at Link 100. When you improve deposit limit that has been set, the change does not take effect immediately. There is a mandatory 24-hour waiting period before the higher limit comes into force. This waiting period gives you time to reconsider your decision with a clearer head – research shows that decisions to increase limits are often made in a heightened emotional state during a playing session, and the 24-hour window provides an opportunity to step back and reassess. Conversely, when you lower deposit limit, the change takes effect immediately with no waiting period. This is a policy we uphold firmly in the interest of protecting our members.

Still Can't Find an Answer? Contact Us

Customer support team Link 100 ready to assist you 24/7 in Bahasa Malaysia.

💬

In-Platform Live Chat

The fastest way to get help. Click the chat icon at the bottom right corner of any page Link 100 to connect with a support agent in real time.

Response Time < 2 Minutes
📧

Support Email

For more detailed enquiries or those requiring document attachments – send an email to the support team Link 100 and we will respond within 4 business hours.

support@link100.click
📋

FAQ Page

You're already here! Browse all categories on the FAQ this page for instant answers to more than 50 of the most frequently asked questions by Malaysian members.

50+ Questions Answered

Quick Links for Link 100 Members

Access the pages most frequently visited by members Link 100 in one click.

🚀
Create New Account

Open a free account in 3 minutes & claim your RM500 bonus
🔐
Log In to Your Account

Access an existing account with a password or SMS OTP
🎁
Latest Promotions

View all bonuses and promotions currently active for members
🛡️
Responsible Gaming

Deposit limit controls, self-exclusion & responsible gaming guide
🎮
Popular Games

Explore the most popular games chosen by Malaysian members
📜
Terms & Conditions

Read the full platform terms including bonus & withdrawal conditions
Ready to Get Started?

Register at Link 100 & Claim Your RM500 Bonus

Register a free account at Link 100 in under 3 minutes. Claim a 100% welcome bonus up to RM500, access over 500 games, and enjoy fast deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, and FPX. Over 100,000 Malaysian members have already joined.

Register Free Now Log In to Your Account

Licensed & Secure · SSL 256-bit · Audited RNG · Deposit Limits Available · 24/7 BM Support · 18+

Official Link 100 Documents

For more detailed and official information on how our platform operates, please read Terms & Conditions, Privacy Policy and Responsible Gaming ours. These documents are written in clear Bahasa Melayu and fully explain your rights as a member Link 100.

Bahasa Melayu